FAQs - Frequently Asked Questions - CRL
FREQUENTLY ASKED QUESTIONS

FAQs

FAQ’s

In this section, we provide you with answers to some of the most frequently asked questions we receive regarding our rooflights and ordering process.

As leading manufacturers and suppliers of affordable rooflights in the UK, we have developed the perfect range of high-quality products to meet your requirements. Browse our range of rooflights online, or if you have any questions that are not answered below, don’t hesitate to get in touch on 01202 802111.

Triple glazed toughened fixed frameless flat rooflights/skylights

Laminated Juliet balconies

Bi fold aluminium doors

Aluminium roof lanterns

Fixed flat double glazed framed aluminium rooflights/skylights

Double glazed fixed aluminium modular linked rooflights/skylights

Walk on rooflights/skylights

Electric opening rooflights/skylights

Aluminium entrance doors – coming soon!

Triple glazed toughened fixed frameless flat rooflights/skylights – 1-5 working days

Laminated Juliet balconies – 1-5 working days

Bi fold aluminium doors – 2-3 weeks

Aluminium roof lanterns 2-3 weeks

Fixed flat double glazed framed aluminium rooflights/skylights 1-5 working days

Double glazed fixed aluminium modular linked rooflights/skylights 4-6 weeks

Walk on rooflights/skylights 1-5 working days

Electric opening rooflights/skylights 1-5 working days

Triple glazed toughened fixed frameless flat rooflights/skylights – 0.6W/m²K

Laminated Juliet balconies – N/A

Bi fold aluminium doors – 1.2W/m²K

Aluminium roof lanterns 1.2W/m²K

Fixed flat double glazed framed aluminium rooflights/skylights 1.2W/m²K

Double glazed fixed aluminium modular linked rooflights/skylights 1.2W/m²K

Walk on rooflights/skylights 1.2W/m²K

Electric opening rooflights/skylights 1.2W/m²K

The majority of our deliveries will be sent via a third party pallet company, this will be sent on a book in service so the delivery company will contact you to book a date of delivery. This generally happens 1 working day after purchase. We also deliver in one of our own vehicles, again a delivery date will be booked with our dispatch team.

 

Our bi fold doors and lanterns are delivered direct from the manufacturer, the delivery date will be issued 1 week before delivery via email.

 

All deliveries require assistance on the day of delivery to unload due to the nature of the products, we advise choosing your date when you have your trades on site.

 

If you have any questions about your delivery before you order, please call us on 01202 802111.

All products can be collected from our warehouses in Christchurch, Dorset.

 

Triple glazed toughened fixed frameless flat rooflights/skylights – same day

Laminated Juliet balconies – same day

Bi fold aluminium doors – 2-3 weeks

Aluminium roof lanterns 2-3 weeks

Fixed flat double glazed framed aluminium rooflights/skylights 1-5 working days

Double glazed fixed aluminium modular linked rooflights/skylights 4-6 weeks

Walk on rooflights/skylights – same day

Electric opening rooflights/skylights 1-5 working days

Yes we can offer next day delivery, please call us before the order is placed to see if this is possible in your area. We would need to receive the order before 12:00pm Monday – Friday.

This only applies to the following products

Triple glazed toughened fixed frameless flat rooflights/skylights

Laminated Juliet balconies

Walk on rooflights/skylights

Triple glazed toughened fixed frameless flat rooflights/skylights – 20 Years

Laminated Juliet balconies – 20 years

Bi fold aluminium doors – 10 years

Aluminium roof lanterns 10 years

Fixed flat double glazed framed aluminium rooflights/skylights 10 years

Double glazed fixed aluminium modular linked rooflights/skylights 10 years

Walk on rooflights/skylights 20 years

Electric opening rooflights/skylights 10 years

Triple glazed toughened fixed frameless flat rooflights/skylights – Internal structural opening size

Laminated Juliet balconies – Overall glass size

Bi fold aluminium doors – Internal structural opening size

Aluminium roof lanterns – Overall external unit size

Fixed flat double glazed framed aluminium rooflights/skylights Internal structural opening size

Double glazed fixed aluminium modular linked rooflights/skylights – Internal structural opening size

Walk on rooflights/skylights – Internal structural opening size

Electric opening rooflights/skylights – Internal structural opening size

After you have made your purchase and received your delivery, please complete our online registration form to register for your 20 year warranty.

If you needed to make a claim in the future all we require is photos of the issue and your invoice, email both of these to [email protected] and one of the team will be in touch.

It is crucial the correct silicone is used when installing our fixed rooflights/skylights, We recommend a Low modulous high movement silicone such as DOW791. using the wrong silicone can cause failure in the unit and will invalidate your warranty.

Click here for a nationwide supplier of the silicone we recommend

Our mission

Our team promises to provide you with three things;

  • Unbeatable products – triple & double glazed rooflights skylights, bifold doors, double & triple track sliding doors, juliet balconies, roof lanterns, electric opening roof lights and walk on glass panels.
  • Excellent customer service – Whether it will be sales & technical support or same day bespoke quoting our team are here to help with all your needs
  • A rapid nationwide delivery service – over 500 triple glazed rooflights in stock allowing delivery times to be as fast as 1 day! Bespoke bifold and sliding doors delivered as fast as 3 weeks, roof lanterns as soon as 2 weeks!

– CRL Team

CRL Team