Terms and conditions

Please read all these terms and conditions.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, just phone us on 01202 802111.

Application

1. These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are CUSTOM ROOFLIGHTS LTD a company registered in England and Wales under number 11076082 whose registered office is at WATERDITCH FARM, WATERDITCH RD, CHRISTCHURCH, DORSET, BH237AA with email address [email protected]; telephone number 01202 802111; (the Supplier or us or we).
2. These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. By ordering any of the Services, you agree to be bound by these Terms and Conditions. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.

Interpretation

3. Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
4. Contract means the legally-binding agreement between you and us for the supply of the Goods;
5. Delivery Location means the Supplier’s premises or other location where the Goods are to be supplied, as set out in the Order;
6. Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
7. Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order;
8. Order means the Customer’s order for the Goods from the Supplier as submitted following the step by step process set out on the Website;
9. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;
10. Website means our website www.customrooflights.co.uk on which the Goods are advertised.

Goods

11. The description of the Goods is as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.
12. In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
13. All Goods which appear on the Website are subject to availability.
14. We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

Personal Information and Registration

15. When registering to use the Website you must set up a username and password. You remain responsible for all actions taken under the chosen username and password and undertake not to disclose your username and password to anyone else and keep them secret.
16. We retain and use all information strictly under the Privacy Policy.
17. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

Basis of Sale

18. The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
19. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
20. A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.
21. Any quotation is valid for a maximum period of 1 day from its date, unless we expressly withdraw it at an earlier time.
22. No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
23. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you.

Price and Payment

24. The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.
25. Prices and charges include VAT at the rate applicable at the time of the Order.
26. You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Goods.

Delivery

27. We will deliver the Goods to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.
28. In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if: we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.
29. If you treat the Contract at an end, we will promptly return all payments made under the Contract.
30. If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this.
31. If any Goods form a commercial unit, you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.
32. We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channel Islands. If we accept an Order for delivery outside that area, you may need to pay import duties or other taxes.
33. You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine reason, provided you are not liable for extra charges.
34. If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.
35. The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.

Risk and Title

36. Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.
37. You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you.

Withdrawal, Returns and Cancellation

38. You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind, without giving us a reason and without incurring any liability.
39. This is a distance contract which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply to goods that are made to your specifications or are clearly personalised. Note: As most of our rooflights are manufactured to customer specifications, they are exempt from the right to cancel once manufacturing has commenced.
40. Also, the Cancellation Rights for a Contract cease to be available if the goods become mixed inseparably with other items after delivery.
41. Subject to the above, you can cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire physical possession of the last of the Goods.
42. To exercise the right to cancel, you must inform us of your decision by a clear statement (e.g. a letter sent by post or email).
43. If you cancel this Contract, we will reimburse to you all payments received from you, including the costs of delivery (except for supplementary costs arising if you chose a non-standard delivery type).
44. We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you.
45. You must send back the Goods or hand them over to us at our registered address without delay and in any event not later than 14 days from the day on which you communicate your cancellation. You will have to bear the cost of returning the Goods.

Conformity and Guarantee

46. We have a legal duty to supply the Goods in conformity with the Contract. Upon delivery, the Goods will be of satisfactory quality, fit for purpose, and conform to their description.
47. We will provide phone and technical support as part of our after-sales service.

Custom Roof Lights Ltd Warranty

48. We stand behind the quality of our products. Our warranties are tiered based on whether you purchase a complete system or individual components:
49. 20-Year Glass Warranty (Full System): We offer a 20-year warranty on our glass units when installed as part of our complete system. To qualify for this warranty:
    • You must purchase and use our complete installation kit, including our frame system.
    • Our specified low modulus silicone must be used.
    • Installation must strictly follow our published fitting guidelines.
50. 2-Year Standard Warranty (Glass Only): If you choose to purchase glass units only, or use your own frame system, sealants, silicone, or installation methods, a standard 2-year warranty will apply. This is because we cannot guarantee the performance of the product when used with materials or methods outside of our tested system.
51. Installation Responsibility: Rooflights are part of a wider installation system. Performance depends on correct structural support, proper sealing, and compatibility of materials. Using non-approved components can lead to issues such as leaks or condensation which are outside of our control. All products must be installed in line with our guidelines. We recommend using experienced installers.
52. Making a Warranty Claim: In the event of an issue, please contact us with your order details. We may request photos or installation details. Proof of the use of correct materials and adherence to installation guidelines may be required.

Successors and Sub-contractors

53. Either party can transfer the benefit of this Contract to someone else, but will remain liable to the other for its obligations. The Supplier is liable for the acts of any sub-contractors it chooses.

Circumstances Beyond Control

54. In the event of any failure by a party because of something beyond its reasonable control, the party will advise the other as soon as possible. Obligations will be suspended so far as is reasonable.

Privacy and Data Protection

55. We respect your privacy and comply with the UK GDPR and Data Protection Laws. We are the Data Controller for the personal data we process to provide Goods to you.
56. We will only process personal data for identified purposes and implement technical measures to ensure your data is secure. For enquiries, email: [email protected].

Excluding Liability

57. The Supplier does not exclude liability for: (i) fraudulent acts; or (ii) death or personal injury caused by negligence.
58. Subject to this, the Supplier is not liable for: (i) loss which was not reasonably foreseeable; or (ii) business losses (e.g., loss of profit) as we believe the Customer is buying the Goods as a Consumer.

Governing Law, Jurisdiction and Complaints

59. The Contract is governed by the law of England and Wales. Disputes can be submitted to the jurisdiction of the courts of England and Wales (or Scotland/Northern Ireland where applicable).
60. Complaints & Claims: We try to avoid disputes. If you have any defects with your skylights, please let us know within 24 hours of receiving your goods. You must check and inspect your window before the delivery driver leaves; this includes removing the plastic protection film to ensure there is no damage behind it.
61. Warranty Claims Process: To process a claim, we require proof of purchase. In some cases, you may need to purchase a replacement Product while the original is returned to us for examination. If the returned Product is found to be faulty, you will be refunded the cost of the replacement.
62. Limitations: Our warranty covers failed units only (units that have misted up due to manufacturing faults). We will not accept returns for units that are damaged or smashed once they have been delivered to you.
63. Additional Costs: We will not take responsibility for any additional costs incurred should your window fail, including but not limited to: labour costs for removal and replacement, scaffolding costs, internal/external property damage (e.g., plasterboard or painting), or any other consequential losses.

70. These terms and conditions were created using a document from Rocket Lawyer